Frequently Asked Questions
How long does delivery take?
Typically, any order placed before 17:00 will be shipped on the same day. Normal delivery time is 1–5 business days.
I have not yet received an order confirmation
When you place your order, an order confirmation will always be sent to the email address provided during the order. You will also receive a shipping confirmation as soon as your order is sent out. If you have not received these confirmation emails, please check your spam folder. If you still cannot find anything, please contact us and we would be happy to assist you further.
How do I return an item?
To return an item, simply contact us and you will receive an email with further instructions. If you are returning an item during the normal return period, you are responsible for the return shipping. If there is a fault or defect with the product or some other issues for returning the item, we will pay for the return shipping.
Please contact us here and we will come back with tracking number.